Housekeeping Manager at Emmix Global Limited

Job Summary

• The Housekeeping Manager is responsible for overseeing all housekeeping operations across guest rooms, public areas, laundry, and back-of-house.
• The role ensures cleanliness, hygiene, safety, and hotel standards are consistently maintained while managing staff, supplies, and budget.

Key Responsibilities

• Plan, schedule, and supervise the housekeeping team to ensure daily room cleaning, deep cleaning, and servicing are done efficiently and to standard.
• Perform inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, maintenance, and presentation standards are upheld.
• Manage housekeeping inventory, including linens, cleaning supplies, and equipment; order supplies, control usage, and maintain stock levels.
• Hire, train, coach, and evaluate housekeeping staff; ensure team compliance with safety, sanitation, and uniform standards.
• Coordinate with Front Office, Maintenance, F&B, and other departments on guest requests, maintenance issues, and special events to ensure seamless service delivery.
• Develop cleaning schedules, SOPs (Standard Operating Procedures), and quality control inspections; maintain documentation and report on housekeeping metrics and performance.
• Ensure compliance with health, safety, hygiene, and environmental standards.
• Manage budget for the housekeeping department, monitor labor costs, and work to optimize efficiency without compromising guest satisfaction.

Qualifications & Skills

• Minimum of 3 years supervisory/management experience in housekeeping or a related field, preferably in a hotel or lodging environment.
• Strong knowledge of cleaning products, equipment, safety, and sanitation protocols.
• Excellent leadership, staff training, and team development skills.
• Good organizational abilities including scheduling, time management, and inventory control.
• Strong communication and interpersonal skills; ability to work with multiple departments.
• Flexibility to work varied shifts, weekends, and holidays.
• (Added Advantage) Certification or training in hospitality or facilities management; knowledge of inventory software or housekeeping management systems is a plus.