Housekeeper at Bible Society of Nigeria

Purpose of the Job

• To ensure that the rooms and environment are sparkling clean and report any forgotten or misplaced items.
• Proper cleaning of rooms and environment making sure all rooms are cleaned and in tip top condition for new arrivals and existing guests
• Working quickly and efficiently so guests aren’t left hanging around
• Liaising with the head housekeeper when rooms are ready for guests
• Ensuring the equipment/ tools used, such as shampooers, polishers and trolleys, is in good working condition
• Being able to use the equipment safely and efficiently
• Reporting any safety hazards
• Report any forgotten or missing items.
• Vacuum cleaning
• Emptying trash cans
• Dusting shelves
• Cleaning of all the windows and rails
• Mopping floors and sweeping
• Answer immediately to request from guests, as well as from other departments
• Load cart with supplies such as linens and move it to the required area
• Enter guest rooms by adhering to proper procedures and ensure they are vacant
• Replace used amenities in guest rooms
• Provide clean linens and terry for dirty ones
• Fold duvets, make beds, and ensure bathrooms are clean
• Take away, room service items, dirty linen, and trash
• Perform check on all room appliances to ensure they are in good working condition
• Adjust furniture, desk items, and appliances when necessary
• Dust furnishings and walls and remove marks from them
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets
• Adhere to all safety, security, and company procedures and policies
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
• Ensure flammable materials are properly stored
• Keep uniform clean and make sure to appear professional always
• Keep proprietary information confidential
• Ensure company standards are followed in welcoming and acknowledging all guests
• Expect service needs of guests and provide them even before called upon to do so
• Provide assistance to guests with disabilities
• Genuinely appreciate and thank guests for their visit
• Apply professional language in communicating with guests and other people
• Provide support to team to achieve common goals
• Maintain quality standards and expectations
• Carrying out minor ironing and laundry jobs
• Carry out other responsibilities assigned by the manager while maintaining professional composure always.

Educational Qualification

• Ordinary Diploma in any related field or Secondary School Certificate.

Years of Experience:

• Minimum of 2 years cognate experience.

Skills Required:

• Good time management skills, attention to details and good interpersonal communication (written and verbal communication).