House Keeping Manager (Expatriate) at Venmac Resources Limited

AREAS OF RESPONSIBILITY

Supervise the entire cleaning architecture of the hotel

SPECIFIC DUTIES AND ACTIVITIES

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments. 
• Communicate issues to next shift. Complete required paperwork.
• Ensure uniform and personal appearance of housekeeping staffs are clean and professional.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering/maintenance department on guestroom maintenance needs.
• Prepare a weekly cleaning schedule.
• Obtain list of rooms to be cleaned daily and list of prospective check-outs to prepare work assignments.
• Inventories and stock to ensure adequate supplies.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Ensure that each unit of the hotel is neat and ready for the business of the day. This should be properly checked and supervised at least thrice daily.
• Ensure that the public toilets are cleaned and inspected intermittently.
• Supervise the vacant rooms to ensure they are inspected for guest use.
• Take note of damaged items by guest especially in the rooms and public spaces and report directly to the General manager for immediate replacement.
• Ensure that all housekeeping supplies are provided on time as at when due.
• Report housekeeping activities daily to the GM and also provide LOST-BUT-FOUND note book for recoveries.
• Report all disciplinary issues bothering around housekeeping staffs to the GM.
• Ensure weekly record of room amenities and inventory of all items.
• Ensure proper washing of linens/Towels/ from the laundry.
• Provide a weekly-monthly inventory of linens to properly keep stock of lost or damaged items.
• Ensure that the laundry machines are not abused and are properly monitored especially the dryers.
• Ensure cleaning/washing agents are provided in due time for the proper washing of linens.
• Come up with ideas and suggestions that can improve the organization positively.
• Any other assigned roles by the management.