Hotel Supervisor at Nevada Hotel & Suites

Job Summary:

• We're seeking an experienced and skilled Hotel Supervisor to oversee daily hotel operations, ensuring exceptional guest experiences, efficient staff management, and maintaining high standards of service and quality.

Key Responsibilities:

Front Office:

• Supervise front desk staff, ensuring prompt and courteous service.
• Manage guest check-in/check-out, room assignments, and key card issues.
• Handle guest complaints and resolve issues promptly.
• Monitor and control room inventory, rates, and availability.
• Assist with group bookings, events, and conference arrangements.

Housekeeping:

• Oversee housekeeping staff, ensuring clean and well-maintained rooms.
• Monitor room status, linen, and amenities.
• Ensure timely completion of room cleaning and preparation.
• Conduct regular room inspections.

Food and Beverage:

• Supervise F&B staff, ensuring efficient service and quality.
• Monitor food and beverage quality, presentation, and portion control.
• Manage inventory, ordering, and cost control.
• Ensure compliance with health and safety regulations.

General:

• Assist with employee training, development, and performance evaluations.
• Maintain high levels of customer satisfaction and loyalty.
• Monitor and control labor costs, overtime, and scheduling.
• Ensure adherence to hotel policies, procedures, and standards.
• Participate in meetings, briefings, and training sessions.
• Handle emergency situations, such as evacuations or medical emergencies.
• Maintain confidentiality and handle sensitive information.

Requirements:

• 2+ years of hotel supervision experience.
• Hospitality degree or certification (e.g., Hospitality Management, Hotel Administration).
• Excellent communication, leadership, and problem-solving skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proficient in hotel software (e.g., PMS, POS).
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks.

Desirable Skills:

• Previous experience in a similar role.
• Knowledge of local laws, regulations, and cultural practices.
• Language proficiency (additional languages).
• Certification in hospitality or customer service.
• Experience with quality assurance programs.