Hotel Receptionist at Sophie Michaels Consulting

Job Details

• Join our team as a Hotel Receptionist and be the welcoming face of our establishment. As the first point of contact for guests, you will play a vital role in creating a positive and memorable experience.
• If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we invite you to apply.

Responsibilities

• Greet and assist guests during check-in and check-out processes.
• Handle reservations and provide information about room availability.
• Answer phone calls and address guest inquiries in a professional manner.
• Provide information about hotel facilities, services, and local attractions.
• Process payments and maintain accurate records of guest transactions.
• Address and resolve guest concerns or issues promptly.
• Collaborate with other hotel staff to ensure a seamless guest experience.

Requirements

• High School Diploma or equivalent.
• Availability to work flexible hours, including weekends and holidays.
• Professional appearance and a positive attitude.
• Must stay around Ikotun (Governors road is a bonus).

Qualifications:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of hotel booking systems is a plus.
• Ability to remain calm under pressure and provide exceptional service.