Hotel Receptionist at Efezi Southsea Nigeria Limited

About Role

• A Receptionist serves as the first point of contact for guests, clients, or visitors, ensuring they receive a warm welcome and efficient assistance. They manage front desk operations, handle inquiries, and provide administrative support to ensure smooth daily operations.

Key Responsibilities
Front Desk Operations:

• Greet guests/visitors warmly and professionally.
• Manage check-in and check-out processes (in hotels).
• Answer phone calls, emails, and direct inquiries appropriately.

Customer Service:

• Provide accurate information about services, facilities, or schedules.
• Handle guest complaints and escalate when necessary.
• Assist visitors with directions, bookings, or general support.

Administration & Records;

• Maintain visitor logs, reservation systems, or appointment schedules.
• Process payments, issue receipts, and manage billing records (in hotels/offices).
• File and manage correspondence, documents, and reports.

Coordination & Communication:

• Liaise with other departments (housekeeping, F&B, HR, etc.) to meet guest/client needs.
• Ensure smooth communication flow between management and staff.

Office/Front Desk Maintenance:

• Keep the reception area tidy, professional, and welcoming.
• Manage office supplies and front desk materials.

Requirements

• Interested candidates should possess a B.Sc Degree with 6 years relevant work experience.

Salary:
N70,000 per month.