Hotel Porter at Emmix Global Limited

Job Description

• A Porter or Day Porter, is responsible for assisting guests in making sure they have a pleasant stay at various hospitality establishments.
• Their duties include answering guest questions about their facility, helping guests with their maneuver their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.

Porter duties and responsibilities
A Porter’s basic function usually involves maintaining cleanliness, appearance and safety standards of facilities.
They also take guest luggage, tag each one and store them where available. Other responsibilities include:

• Assist guests and passengers, offering answers to questions and running their errands when working at hotels and motels or cruise ships.
• Carry luggage of the departing guests or travelers to the hotel’s lobby or cruise ship’s departure area.
• Ensure that travelers or guests staying at the cruise ship or hotel leave safely during an evacuation.
• Assist front desk staff with answering calls and making any necessary transfers to the appropriate people.
• Assist the customer service crew to set up any upcoming events and update any signs.