Hotel Operations Manager at amazonPlace

Job Description & Responsibilities

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests\' needs are met 
• Ensure that each department delivers a consistently high standard of guest service. 
• Also, achieve business objectives and maximize the profitability of all outlets. 
• Maintain effective cost controls in all areas. 
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. 
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. 
• Work alongside all HODs to ensure the smooth running of the day-to-day operations. 
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. 
• Deputize for the General Manager in his absence and at various meetings & events. 
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service. 
• Ensure consistent implementation and review of SOPs throughout all Departments. 
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel 
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming. 
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.  
• •Bachelor’s Degree in Business, Hospitality Management or any relevant field of study 
• 2 - 5 years experience in a similar role, working in a Hospitality Enviroment 
• Great Interpersonal and relationship skill 
• In-depth knowledge of spa therapy 
• Guest- Focused 
• Functional and technical skills 
• Problem-solving ability 
• Organized and excellent in time management 
• Strong financial acumen 
• Excellent communication and leadership skills