Hotel Manager at Precious Palm Royal Hotel

Job Description

• Deploy all effective and professional strategies to ensure guest satisfaction targets are met and exceeded.
• Act as the chief operating officer of the hotel with immediate responsibility of enforcing short and medium terms operational decisions, disciplinary actions on staffs, driving targets, preparation and presentation of monthly financial report, enforcing operational business decisions, budget planning and the overall execution of monthly operations plan for the Hotel.
• Ensure that monthly financial outlooks for rooms, food and beverages, admin and general are on target and accurate.
• Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
• Corporate client handling and taking part in new client acquisition along with sales team whenever required.
• Able to see through responsibility even under pressure.
• Plan, organize, and manage daily operations to ensure efficiency and customer satisfaction
• Establish and maintain a high standard of customer service according to company operating procedures
• Manage and oversee the administration of interior decorations, reservations, operations, maintenance, detailed budgets and financial reports
• Attend to any complaints logged by clients in a professional and timely manner
• Perform monthly evaluations for all staff
• Keep and update relevant documents and records
• Prepare and submit weekly reports to the management.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 5 years work experience.