Hotel Manager at Mathills Services Limited

Job Description

• As a Hotel Manager with at least three years of experience, you will be responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel meets its financial goals.
• Your role will involve managing staff, implementing strategies to increase revenue, and maintaining high standards of quality and customer satisfaction.

Key Responsibilities
Operational Management:

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure that all departments are operating efficiently and to the highest standards.
• Monitor guest satisfaction and address any issues or concerns promptly.

Staff Management:

• Recruit, train, and supervise hotel staff.
• Create work schedules and ensure that staff adhere to company policies and procedures.
• Conduct performance reviews and provide feedback for improvement.

Financial Management:

• Develop and implement strategies to increase revenue and profitability.
• Monitor financial performance and prepare regular reports for management.
• Control costs and expenses to meet budgetary goals.

Customer Service:

• Ensure that guests receive exceptional service throughout their stay.
• Handle guest inquiries, concerns, and complaints in a professional manner.
• Implement and maintain standards for guest satisfaction.

Sales and Marketing:

• Develop and implement sales and marketing strategies to attract new guests and retain existing ones.
• Work with the sales team to identify opportunities for growth and expansion.
• Monitor market trends and competitor activities.

Health and Safety:

• Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices.
• Monitor and report any health and safety hazards.

Qualifications and Skills

• Degree or diploma in Hospitality Management or a related field is preferred.
• At least (3) three years of experience in hotel management or a related field.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work well under pressure and in a fast-paced environment.
• Knowledge of hotel operations, including front desk, housekeeping, and food and beverage.
• Proficiency in MS Office and related software.