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  • Posted: May 13, 2022
    Deadline: May 20, 2022
  • Éclat HR is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation. Our portfolio represents a team of problem solvers. Our team represents a diverse spectru...
    Read more about this company


    Hotel General Manager

    Industry: Hospitality
    Report To: CEO

    Key Responsibilities

    We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following:

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
    • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
    • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
    • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
    • Manages department controllable expenses to achieve or exceed budgeted goals.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Lead all key property issues including capital projects, customer service and refurbishment
    • Hold regular briefings and meetings with all head of departments.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Supervises and manages employees. Manages all day-to-day operations.
    • Establishes and maintains open, collaborative relationships with managers and ensures they do the same within their respective teams.
    • Ensures compliance with all Hotel policies, standards, and procedures.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Establishes challenging, realistic, and obtainable goals to guide operation and performance.

    Education and Work Experience:

    • Minimum of 10 to 15 years’ experience in the hospitality industry with significant luxury and international experience, and at least 5 years’ experience as a General Manager.
    • Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
    • Other hospitality certifications are an added advantage
    • High level of experience with top brands in the hospitality Industry.


    • Knowledgeable in hospitality standards.
    • Attention to details and procedures.
    • Ability to liaise and communicate with clients directly.
    • Familiar with Opera PMS and other hotel software
    • Excellent negotiation skills.
    • Excellent verbal and written communication skills
    • Excellent customer service with a client focus
    • Effective corporate leadership and team management
    •  Proficiency in Microsoft office suites (Word, Excel, and Power point).Mode of Application:

    Method of Application

    Interested and qualified candidates should send their resumes to:  using the job title and industry as the email subject.

    Note:  Only shortlisted applicants will be contacted.

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