Hotel General Manager at Chateux de Atlantique

Job Description

• Candidate will oversee the day-to-day operations of our hotel and other hotel facilities.
• He/she will plan and supervise the activities of an extensive workforce to ensure the smooth and profitable running of the business.
• He/she will also be responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an Excellent Guest Experience; essentially manage between profitability and guest satisfaction measures.
• Deal with complaints as well as strategizing and preparing reports and, be a key person of reference for employees and guests as well as external vendors; to enhance guests’ dedication and expand our clientele by strengthening our hotel’s reputation.

Duties and Responsibilities

• Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Actively involved in marketing and creating a brand image for the hotel.
• Develop an annual business plan.
• Drive all OTAs partnership.
• Achieve a monthly sales target of at least 25% of the occupancy rate.
• Ensure the hotel retains a high occupancy rate and profitability.
• Initiate cost-effective controls and revenue management techniques.
• Develop strategies for organizing, staffing, planning and executing functionalities.
• Provide training for hotel staff in delivering care that meets the best standards and practices.
• Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Present monthly financial reporting for the owners and stakeholders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Coordination with hods for the execution of all activities and functions.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Respond to audits to ensure continual improvement is achieved.
• All clients handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Education

• A University Degree or HND in Hospitality Management or a related field (MBA in Business Administration is an added advantage) with Experience in managing or re-positioning a hotel with a clear track record. Excellent computer system skills.

Experience:

• At least 10 years’ experience in the hospitality industry, with a significant luxury experience, and 5 years of experience as a General Manager or Asst. General Manager;
• Fluency in English; knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines.
• Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.

Pre-requisites:

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills, extensive hands-on experience and sales inclined individual.
• Available to work when needed, including weekends, holidays, and nights.