Customer Relationship Executive at Afrimed Specialistlist Hospital

Job Description

• Welcomes patients and visitors by greeting patients and visitors, in person.
• Optimizes patients' satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.
• Keeps patient appointments on schedule by notifying doctors of patient's arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions.
• Maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.