Hostess at The Borough Lagos

Job Description

• We are seeking a friendly, organized, and professional hostess to be the first point of contact for our guests.
• An individual who can manage the flow of the dining room and ensure a positive first impression for every guest.

Responsibilities

• Warmly greet and welcome all guests upon their arrival.
• Manage the restaurant's seating chart and reservations to optimize seating efficiency and customer flow.
• Escort guests to their tables and present them with menus.
• Answer the phone and manage a waitlist during peak hours.
• Provide accurate wait times and seating arrangements to guests.
• Assist servers and other staff as needed, such as bringing drinks to the table or clearing a table.
• Address any guest inquiries or complaints with professionalism and a positive attitude.
• Maintain a clean and organized host stand and entrance area.
• Communicate effectively with the kitchen and serving staff to ensure smooth operations.

Requirements

• Previous experience as a hostess in a customer-facing role is a plus.
• Exceptional communication and interpersonal skills.
• A friendly, calm, and professional demeanor. 
• Strong organizational skills and the ability to multitask effectively.
• Familiarity with relevant software.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.