Hostess at Hilton Worldwide

Job Summary

• A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send off.
• To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

• As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
• A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Manage guest queries in a friendly, timely, and efficient manner
  • Ensure knowledge of the menu and all products
  • Follow correct reporting procedures if faced with issues
  • Practice Hilton Grooming standards, including uniform dress code, cleanliness and personal hygiene
  • Assists callers courteously and promptly, taking messages as necessary, which are legible and accurate, passing them on to the appropriate person without delay
  • Has a good knowledge of the restaurant's seating arrangements
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

• A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Positive attitude
  • Good communication skills (oral and written)
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Degree in relevant area
  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations