Hostess (Female) at Eric Kayser

Job Summary

• We are currently seeking a highly organized and efficient Hostess to join our team and provide essential support to our customers

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Managing reservations
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
• Coordinate with wait staff about available seating options
• Assist wait staff as needed
• Cater to guests who require extra attention (e.g., children, elderly)

Qualification 

• OND

Years of Experience:

• A minimum of 1 year experience needed

Skills / Abilities:

• Previous work experience as a Host/Hostess or Waitress
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area.