Hospitality / Concierge Officer at Skin101 Clinics

Job Summary

• As the Hospitality and Concierge officer at SKIN101, your role will involve overseeing the janitors and ensuring a warm and welcoming environment for clients. The ideal candidate must possess fanatic attention to details with excellent organizational and interpersonal skills. This is an exciting opportunity to contribute to a positive and transformative experience for our clients.

Main Duties and Responsibilities:

Facility Management

• Oversee the janitors to ensure cleanliness of the space.
• Regularly conduct inspection around the facility to identify maintenance needs.
• Scheduling and following up with repairs and maintenance activities.
• Coordinate all installations and repairs in the space without affecting workflow.
• Ensure adequate security of the space by coordinating the security officers and ensuring 24/7 CCTV surveillance.
• Maintaining a quality vendor network for repairs and maintenance purposes.
• Informing the Internal Auditor of every repair and maintenance so negotiations with vendors can be done.
• Ensure that office supplies are readily available and make requisitions for low supplies.
• Send weekly maintenance reports and all necessary reports as required.
• All other duties as required and assigned by the Management Team.

Hospitality

• Ensuring that clients are comfortable and they feel welcomed by offering them a cup of tea upon arrival.
• Ensuring that clients have an enjoyable experience from the point of entry to exit.
• Conducting regular feedback surveys to ensure optimal satisfaction of our clients.
• Receiving and documenting clients’ feedback, addressing clients complaints and providing solutions.
• Engage the clients in a courteous and professional manner by cross-selling our other services to them.
• Informing clients of our services, discounts and promos.
• Ensure overall cleanliness and lovely ambience of the entire space.
• All other duties as required and assigned by the Management team.
• Be aware of and adhere to health and safety practices of SkIN101 CLINICS LTD.

Required qualification, skills and competence.

• Qualification: Higher National Diploma in hospitality Management or any related field.
• Professional Experience: Minimum of 2 years professional experience in a comparable position.
• Other Knowledge and additional competence:
• Excellent command of English.
• Good communication skills.
• A good team player who is willing to take on responsibilities.
• Reliability and good organizational skills, appropriate appearance, and clothing.
• A positive attitude to change.
• Discipline and punctuality, resilience, and patience.
• Readiness to learn and take on other tasks cheerfully.
• Be polite and respectful.
• Basic knowledge on the use of the computer/Microsoft office and google suits.