Hospital Patient Services at Lagos Executive Cardiovascular Clinic

Location: Lekki Phase 1, Lagos

Job Description

Responsibilities:

• Perform normal reception duties, greeting and welcoming patients promptly, warmly and professionally as they come into the Facility.
• Answering the Front Desk phone(s) in a polite, consistently professional manner, using proper telephone etiquette.
• Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in order to enhance customer satisfaction and make them feel valued.
• Assist patients to complete the necessary forms and documentation where required.
• Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays.
• Help patients in distress by responding to emergencies.
• Scan, print and/or email documents to patients/clients or clinicians when required.
• Store completed work in designated locations and formats (electronic and/or hard copy files etc.) and perform backup operations when required or requested.
• Retrieve medical data from patient files on request from authorized personnel.
• Collect payments in form of cash and/or payment cards from customers/patients for consultation, tests, investigations and other Hospital services.
• Issue receipts of payment to customers or patients for such payments.
• Balance the daily sales account at the end of each day with the Account Officer and bank cash deposits daily; immediately reporting all discrepancies found within the day’s accounts to the Account Officer or Chief Accountant.
• Any other duties as assigned by the Head, Operations & Business Development

Required Skills:

• Ability to work with little or no supervision
• Must have a good grasp of Microsoft office tools (Excel, Word, etc)
• Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase I
• Must have a good command of written and spoken English
• Must be smart, good looking, time-conscious and possesses good interpersonal relationship
• Must be a good manager of time, resources, people and situations

Experience:

• Must have at least one year work experience in hospital patient services.
• Must have experience with dealing with all stakeholders involved in Healthcare/ hospital services.