Help Desk Officer at La Fayette Microfinance Bank Limited, Advans Nigeria

A Help desk Officer is responsible for providing technical assistance and support to users for various types of software, hardware, and network issues. The primary role of the Help desk Officer is to ensure that users receive prompt and efficient resolution to their technical problems.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Identify, diagnose, and resolve technical issues related to software, hardware, and networks.
• Provide clear and concise explanations to users regarding the cause of technical problems and the steps required to resolve them.
• Maintain accurate records of customer interactions, including notes of technical issues, resolutions, and follow-up actions.
• Escalate complex technical issues to senior technical staff or management as necessary.
• Stay current with new technology and industry developments, including software and hardware upgrades.
• Collaborate with other members of the IT team to resolve technical issues and implement new technology solutions.
• Manage user accounts, passwords, and access rights for various systems and applications.
• Provide technical training and support to users as required.
• Perform routine maintenance and upgrades to software, hardware, and networks.

Qualifications

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience working in a Help desk or technical support role.
• Strong customer service skills, including the ability to communicate technical information to non-technical users.
• Knowledge of various operating systems, including Windows, MacOS, and Linux.