Health Operations Manager at Afri VA Hub

Afri Med Connect (a subsidiary of Afri VA Hub) is seeking a results-driven and detail-oriented Health Operations Manager to oversee and enhance our daily operations across healthcare clients and teams. In this role, you will ensure that our systems, people, and processes work seamlessly together to deliver exceptional service to our clients. You’ll manage performance metrics, coordinate teams, maintain client satisfaction, and drive efficiency across our operations. The ideal candidate is a strong communicator and critical thinker with a passion for improving systems and optimizing workflows within healthcare settings. You’ll collaborate closely with leadership, client managers, and virtual healthcare professionals to ensure smooth execution and sustainable growth. 

Key Responsibilities Includes

Operations Management 

• Lead day-to-day operations, ensuring that projects and client accounts run efficiently and meet performance standards. 
• Design, implement, and refine systems and standard operating procedures (SOPs) to streamline processes and ensure consistency. 
• Coordinate cross-functional activities among teams, clients, and leadership to maintain smooth workflow and communication. 
• Anticipate and resolve operational challenges quickly to minimize disruptions. 
• Oversee compliance with internal standards, client expectations, and healthcare data confidentiality regulations (HIPAA or equivalent). 

Client Acquisition, Relations & Service Delivery 

• Coordinate overseas client acquisition 
• Act as the main liaison between Afri Med Connect and healthcare clients, ensuring service excellence and consistent communication. 
• Conduct client performance reviews, address service concerns, and identify opportunities for operational improvements. 
• Track client deliverables, satisfaction levels, and service quality metrics. 
• Collaborate with leadership to develop client retention and service improvement strategies.

Team Leadership, Talent Acquisition & Management 

• Oversee talent acquisition and training of new employees, supervise, mentor, and support healthcare virtual assistants, coordinators, and operational managers. 
• Ensure all team members receive proper onboarding, ongoing training, and performance evaluations. 
• Monitor workloads and productivity to ensure optimal resource allocation. 
• Identify staffing needs and participate in the recruitment and placement of high-performing team members. 
• Promote a positive, collaborative, and growth-oriented team culture. 

Analytics & Reporting 

• Develop and track KPIs related to operational efficiency, client satisfaction, and team productivity. 
• Analyze data to identify trends, areas for improvement, and potential risks. 
• Prepare detailed operational and client performance reports for leadership with actionable insights. 
• Use data to guide strategic decision-making and continuous process improvement. 

Requirements 

• Bachelor’s degree in Healthcare Administration, Business Management, Operations Management, or a related field. 
• 3+ years of experience in healthcare operations, practice management, or virtual health administration. 
• Proven track record of managing teams, improving systems, and driving operational results. 
• Strong understanding of healthcare workflows, scheduling, and client service delivery. 
• Excellent communication skills with foreign clients, leadership, and analytical skills. 
• Experience with healthcare or CRM software (e.g., Zoho, Monday.com, Asana, or similar). 
• Ability to work across time zones and manage multicultural teams. 

Preferred Skills 

• Experience in telehealth, healthcare outsourcing, or virtual healthcare assistant services. 
• Knowledge of HIPAA compliance and patient data privacy standards. 
• Familiarity with project management tools and reporting dashboards. 
• Strategic mindset with the ability to balance long-term planning and daily operations. 

Compensation 

• Base pay + Performance-based incentives tied to client satisfaction and operational outcomes. 

Work Schedule & Location 

• 8:00 AM – 5:00 PM US Eastern Time (Equivalent to 1:00 PM – 10:00 PM West Africa Time-Nigeria) 
• Office Location: Ikate, Lekki, Lagos