First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Primary contact for external vendor(s)/partner(s) and internal stakeholder
Initial point of escalation for internal and external stakeholders on Vendor Management Issues
Collaborate with Business Units/Category Managers to identify vendor/partner candidates who can deliver the required services/resources for an assigned service/supply of goods
Coordinate the collection and analysis of relevant performance metrics (e.g. KPIs/KQIs) with Category Managers/Business Unit
Responsible for monitoring and managing key performance metrics for vendor(s)/partner(s) to continuously evaluate performance
Interpret internal stakeholder needs, collaborate with and provide guidance to vendor(s)/partner(s) to assure new capabilities and services are developed to meet identified internal needs
Monitor and report on the performance of key strategic vendors to ensure delivery in line with contractual obligations and performance metrics
Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement
Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges
Identify ways to improve performance and relationship with Vendors
Co-ordinate the Risk classification of vendors (where relevant) with the Category Management Team
Develop general contract management initiatives
Supervise Vendor Management Team
Engage with Compliance Team on vendor regulatory requirements
Analyze Vendor performance data to identify opportunities for overall improvement
Monitor poor performing vendors to watch list and for major incident reported, investigate and recommend for Blacklisting
Undertake any other responsibilities as requested by the Head of Department, in accordance with the scope and responsibilities of the role
Comply with the principles and policies in the Information Security Hand book of the Ban
Job Requirements:
Bachelors Degree in any related field
Masters' Degree would be an added advantage
Minimum of 10 - 13 years of experience in a similar role
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