Head, Revenue Protection and Enforcement at Michael Stevens Consulting

Role Purpose

• This role is responsible for ensuring effective strategies are put in place to ensure optimal collection activities.
• Also, that adequate measures are put in place to guard against commercial losses and detect potential revenue leakages/irregularities.

Responsibilities

• Plan, allocated, coordinate and monitored revenue collection and Billing across the business.
• Develop and implement creative and innovative strategies that ensure revenue billing and collection targets are met.
• Deploy and maintain a sustainable platform and mechanism that supports monthly billing inputs and ensures accurate and effective billing.
• Introduce quantifiable revenue/ collection monitoring mechanisms around the business.
• Identify areas with high financial leakages and design appropriate strategies to enhance billing and collection operations – minimizing commercial losses.
• Set and meet agreed revenue protection targets and goals while maximizing cash collection and developing intelligence that will enhance theft detection.
• Ensure that the right value of the energy delivered to the company is recovered in line with the MYTO and Company set targets
• Work with relevant department to develop revenue protection processes and procedures to guard against potential commercial losses.
• Carry out periodic Quality Assurance (QA) on revenue protection processes and recommend improvement opportunities.
• Constantly reviews the Company’s revenue vis-à-vis energy supplied to Bu’s.
• Prepare periodic reports on potential process gaps (revenue leakages) and improvement opportunities.
• Prepare performance report for other commercial units.
• Deploy Mechanism and process to ensure that customer tariffs and corresponding sales are accurate at all times.
• Ensure that the appropriate customer records are generated, metered correctly and appear correctly on end customer billing/metering platform.
• Act as a Revenue Assurance Subject Matter Expert on projects / initiatives that could impact the end to end billing architecture or existing RA controls.
• Perform regular reconciliation and analysis of revenue streams. Documenting revenue flows across business units, feeders, DTs and monitors the same.
• Manage any issue that potentially impacts revenues, from identification through to quantification through to resolution.
• Ensurethat new tools are in line with expectations. Work closely with the UAT team to help development test plans.
• Develop an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.
• Provide commercial data across IT, Technical, Finance and any other relevant department.
• Measure and track KPIs and outcomes against standards, while planning and taking corrective action where required.
• Establish and maintain relationships with key internal and external stakeholders.
• Carry out any other duties as requested by the Head of Department or other members of the executive management team.

Minimum Qualifications

• Bachelor’s Degree in any of the following disciplines - Accountancy, Banking & Finance or other numerate discipline
• At least 10 years relevant work experience, from related sector/ organization with demonstrable understanding of credit / debt management.

Technical Competencies:

• Revenue Assurance
• Business Intelligence
• Management Information Systems
• Data Gathering & Analysis
• Energy Loss Reduction Techniques Management.
• Behavioral Competencies:
• Communication and Interpersonal Relations
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

Responsibilities

• Monitors and supervises RCG Managers
• Manages gangs composition for effective coverage
• Ensures electronic tracking of RCG gang activities/productivity
• Ensures prompt deployment of tasks on the CDMS app
• Tender periodic reports to COO/Executive Management on RCG performance

Qualifications and Experience

• B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
• Minimum of 10 years’ marketing/commercial work experience.
• Experience in the power sector, although not a prerequisite, may be an advantage.
• Professional qualification in marketing, management, etc., will also be an advantage.
• Understanding of business management, strategies, and operations.
• Decision-making and teamwork skills.
• Experience in managing service delivery.
• Experience in people management.
• Highly motivated and entrepreneurial professional.
• Analytical skill
• Ability to lead and drive performance
• Result-driven
• Generic Skills / Abilities:
• Supervisory/leadership skills.
• Decision-making and prioritization skills.
• Negotiation & conflict handling.
• Analysis & problem-solving skills.
• Ability to multi-task.