Head, Retail and Partnership at Whogohost

Job Duties & Responsibilities
Retail Strategy:

• Develop and execute a comprehensive retail strategy aligned with organisational goals.
• Oversee the planning and implementation of retail initiatives to optimise sales and profitability.
• Ensure a seamless and exceptional customer experience across all retail channels.
• Establish strategies and tactics for key retailers to maximise revenue from the retail channel
• Manage relationships with existing retailers to maintain and grow the organisation’s retail footprint
• Drive strategic product marketing initiatives in retail.

Team Leadership:

• Lead, mentor, and inspire a high-performing retail team.
• Provide strategic direction and support to achieve sales targets and objectives.
• Foster a positive and collaborative work environment that encourages innovation and excellence.

Partnership Development:

• Identify, establish, and nurture strategic partnerships with key stakeholders.
• Collaborate with internal and external partners to create mutually beneficial relationships.
• Negotiate and finalise partnership agreements to drive business objectives.

Sales and Revenue Optimization:

• Implement sales strategies to maximise revenue and market share.
• Analyse market trends, customer behaviour, and competitor activities to identify opportunities.
• Monitor and report on key performance indicators, making data-driven decisions to improve outcomes.

Customer Experience:

• Champion a customer-centric approach, ensuring exceptional service and satisfaction.
• Implement initiatives to enhance the overall shopping experience for customers.
• Address customer feedback and continuously improve retail operations.

Budget Management:

• Develop and manage budgets for retail operations and partnership initiatives.
• Monitor expenses, identify cost-saving opportunities, and ensure financial objectives are met.

Brand Representation:

• Represent the brand positively in negotiations, meetings, and public events with external partners and stakeholders.
• Ensure that brand standards are consistently maintained across all retail outlets and partnerships.

Performance Metrics:

• Establish key performance indicators (KPIs) for retail and partnership activities and regularly assess and report on performance against targets.

Person Specification & Additional Requirements

• Interested candidates should possess an HND, Bachelor's, or Master's Degree with 10+ years in B2B sales, account management or retail marketing experience
• Proven experience in a senior leadership role within retail and partnership management.
• Strong strategic planning and execution capabilities.
• Excellent leadership and team management skills.
• Demonstrated success in developing and maintaining strategic partnerships.
• Analytical mindset with the ability to make data-driven decisions.
• Exceptional communication and negotiation skills.
• Curiosity to get to know our customers and our industry.
• Ability to understand business strategy, work across business units and support managers and manage working relationships at all levels of the company