Head - Recovery Unit at AMSCO Advisory Services Nigeria Limited

COB Purpose

• The Head Recovery Unit is responsible for recovery management and litigation matters.

Main Responsibilities

• Verify compliance and proper filling of loan agreements.
• Follow up on loan insurance and quality guarantees.
• Assess the situation of late payment to facilitate speedy customer in the payment.
• Establish recovery procedures for managing customers in arrears

Generic Responsibilities:
Quality control and production arrears management: Ensure the recovery of written off loans:

• Monitor customer file and late payment in arrears
• Perform reminders by telephone, mail or in the field of late payment by customers
• Apply debt collection procedures to unpaid instalments Maintain close contact with customers when necessary and feasible
• Achieve given recovery targets
• Negotiate a new schedule in case of actual difficulty of the customer found
• Ensure recovering unpaid instalments is in accordance to the banks' policy

Controls:

• Checking loan agreements.
• Guarantees of the implementation of loan insurance.
• Monitoring customers' compliance to timeline.

Company's Representative:

• Representing the company in the relationship with: Customers + external legal stakeholders in the collection - insurers

Interpersonal Relations
Internal Relations:

• Head Office Department Managers/ Branch Managers, Branch Staff and Head Office Staff

External Relations:

• Clients: Yes
• Suppliers/service providers: Yes
• Investors: n/a
• Company's partners: n/a.

Skills Required
Risk Assessment and Control:

• Identify risk and assess impact of the identified risks/Propose contingency plans to deal with emergencies/ Assist in the management of Branch's
• Credit processing system/ Controls loan files based on tangible elements

Market knowledge and Trend Analysis:

• Monitor market trend and sectoral risk correlations which may impact landing

Internal control:

• Coordination of internal control and means of control/
• Ensure first level controls and supervisory controls areperformed by staff/Identify loopholes and weaknesses in the internal control system and recommend a solution.

Diagnosis and implementation of recommendations/action plans:

• Carrying out the diagnosis/ Making observations and drawing up recommendations

Monitoring and Risk reporting:

• Monitoring tools/ Indicators/ Frequency/ Prepare an audit report to specified standards/ Monitor composition and concentration of risk in the Bank's portfolio/ Monitor migration of risk levels within the portfolio segment/ Report writing.

Operating and credit Risk Management:

• Analysis and identification of credit risks/Identify and analyse risk inherent in the significant activities (Lending, deposit and financial services) of the bank.

Impact Analysis and Measurement:

• Identification of risks/Impact analysis/Monitoring procedures and regulation/Management of excesses

Compliance:

• AML (anti-money laundering), regulatory control, etc./Develops, initiates, maintains, and revises the Compliance Program/Ensures compliance with the bank's policies, processes and procedures.

Recovery Management/ Control:

• Follow-up of arrears > 90days/Planning of recovery actions/Instigating legal proceedings when necessary.

Recovery strategies:

• Identify best practices regarding arrears recovery/ ensure compliance to arrears management best practices and policies/Ad-hoc task related to recovery of loans in arrears. of loans in arrears.

Arrears Portfolio Management:

• Identify arrears clients transferred to recovery unit/- manage assigned arrears portfolio as designated by recovery head.

Litigation:

• Follow-up of existing lawsuits/ Relations with lawyers/ Defending the company's interests skills

Cross-Functional Skills:

• Analysis of topics covered /Summarising /Identification of key points
• Identification and management of priorities /Prioritising tasks
• Knowledge of the management systems and IT tools required
• Scheduling /Business monitoring /Coordination of players involved/Negotiation
• Evaluation of scenarios or alternatives/Working out solutions
• Writing documents/ Effective communication/ Oral presentations in French and English

Behavioural Skills:

• Analysis of work situations/Organisational effectiveness/ Sense of priorities
• Taking initiatives/taking a step back/Analytical ability/ Initiating change
• Handling difficult individual and collective situations/ Maintaining dialogue/Negotiation
• Sense of service/ Listening / Individual communication
• Listening/Respecting instructions/Openness to learning
• Participation in collective missions / Solidarity/ Helping each other out