COB Purpose
- The Head Recovery Unit is responsible for recovery management and litigation matters.
Main Responsibilities
- Verify compliance and proper filling of loan agreements.
- Follow up on loan insurance and quality guarantees.
- Assess the situation of late payment to facilitate speedy customer in the payment.
- Establish recovery procedures for managing customers in arrears
Generic Responsibilities:
Quality control and production arrears management: Ensure the recovery of written off loans:
- Monitor customer file and late payment in arrears
- Perform reminders by telephone, mail or in the field of late payment by customers
- Apply debt collection procedures to unpaid instalments Maintain close contact with customers when necessary and feasible
- Achieve given recovery targets
- Negotiate a new schedule in case of actual difficulty of the customer found
- Ensure recovering unpaid instalments is in accordance to the banks' policy
Controls:
- Checking loan agreements.
- Guarantees of the implementation of loan insurance.
- Monitoring customers' compliance to timeline.
Company's Representative:
- Representing the company in the relationship with: Customers + external legal stakeholders in the collection - insurers
Interpersonal Relations
Internal Relations:
- Head Office Department Managers/ Branch Managers, Branch Staff and Head Office Staff
External Relations:
- Clients: Yes
- Suppliers/service providers: Yes
- Investors: n/a
- Company's partners: n/a.
Skills Required
Risk Assessment and Control:
- Identify risk and assess impact of the identified risks/Propose contingency plans to deal with emergencies/ Assist in the management of Branch's
- Credit processing system/ Controls loan files based on tangible elements
Market knowledge and Trend Analysis:
- Monitor market trend and sectoral risk correlations which may impact landing
Internal control:
- Coordination of internal control and means of control/
- Ensure first level controls and supervisory controls areperformed by staff/Identify loopholes and weaknesses in the internal control system and recommend a solution.
Diagnosis and implementation of recommendations/action plans:
- Carrying out the diagnosis/ Making observations and drawing up recommendations
Monitoring and Risk reporting:
- Monitoring tools/ Indicators/ Frequency/ Prepare an audit report to specified standards/ Monitor composition and concentration of risk in the Bank's portfolio/ Monitor migration of risk levels within the portfolio segment/ Report writing.
Operating and credit Risk Management:
- Analysis and identification of credit risks/Identify and analyse risk inherent in the significant activities (Lending, deposit and financial services) of the bank.
Impact Analysis and Measurement:
- Identification of risks/Impact analysis/Monitoring procedures and regulation/Management of excesses
Compliance:
- AML (anti-money laundering), regulatory control, etc./Develops, initiates, maintains, and revises the Compliance Program/Ensures compliance with the bank's policies, processes and procedures.
Recovery Management/ Control:
- Follow-up of arrears > 90days/Planning of recovery actions/Instigating legal proceedings when necessary.
Recovery strategies:
- Identify best practices regarding arrears recovery/ ensure compliance to arrears management best practices and policies/Ad-hoc task related to recovery of loans in arrears. of loans in arrears.
Arrears Portfolio Management:
- Identify arrears clients transferred to recovery unit/- manage assigned arrears portfolio as designated by recovery head.
Litigation:
- Follow-up of existing lawsuits/ Relations with lawyers/ Defending the company's interests skills
Cross-Functional Skills:
- Analysis of topics covered /Summarising /Identification of key points
- Identification and management of priorities /Prioritising tasks
- Knowledge of the management systems and IT tools required
- Scheduling /Business monitoring /Coordination of players involved/Negotiation
- Evaluation of scenarios or alternatives/Working out solutions
- Writing documents/ Effective communication/ Oral presentations in French and English
Behavioural Skills:
- Analysis of work situations/Organisational effectiveness/ Sense of priorities
- Taking initiatives/taking a step back/Analytical ability/ Initiating change
- Handling difficult individual and collective situations/ Maintaining dialogue/Negotiation
- Sense of service/ Listening / Individual communication
- Listening/Respecting instructions/Openness to learning
- Participation in collective missions / Solidarity/ Helping each other out
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