First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Drive and provide thought leadership on projects, change management, process improvement and knowledge management strategy
Develop a holistic communication plan to disseminate information to all stakeholders on initiatives, roles and responsibilities
Manage relationships with key stakeholders (Internal & External) to achieve prompt change management resolution of issue/tasks/initiatives
Lead development of clear business case/impact assessment for each project/initiative
Identify opportunities and lead process improvement for strategic processes that span several departments within and outside FSS that impact service delivery
Review and ensure up to date documentation of processes, Process manual FSS units
Provide regular updates of overall status of key projects/initiatives and other Unit activities to stakeholders
Monitor and track project/initiative milestones and deliverables
Perform any other duties assigned by the Group Head, First Shared Services
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
JOB REQUIREMENTS:
Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
Minimum of 8 years of experience, including 2 years in leadership, and proficiency in data tools like Excel, SQL, Tableau, power BI and similar applications
Experience with managing transformation, change management or other strategic projects
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