Head of Retail at Skache Intergrated Services Limited

Description 

• The Head of Retail is a senior leadership position responsible for overseeing and coordinating all retail operations, including managing partner stores, sales promoters, and Regional Sales Managers across multiple regions. This role plays a pivotal role in achieving sales targets, maintaining partner relationships, and ensuring consistent performance across the retail network.

Key Responsibilities
Retail Strategy and Planning:

• Develop and implement a comprehensive retail strategy aligned with the organization's objectives.
• Identify market trends and consumer preferences to inform product assortment, pricing strategies, and sales plans.

Partner Store Management:

• Establish and nurture relationships with partner stores, ensuring their alignment with the company's branding and customer service standards.
• Monitor partner store performance, including sales, inventory management, and compliance with company policies.

Sales Team Management:

• Supervise Regional Sales Managers in various regions, providing guidance, support, and coaching to achieve sales targets.
• Manage and coordinate a team of sales promoters, including recruitment, training, and performance evaluation.

Performance Analysis and Reporting:

• Collect and analyze sales data, inventory reports, and regional performance metrics to identify areas for improvement.
• Prepare and present reports to senior management, making data-driven recommendations.

Inventory Management:

• Oversee inventory planning and management to optimize stock levels at partner stores.
• Ensure effective inventory turnover and minimize stockouts or overstock situations.

Marketing and Promotions:

• Collaborate with the marketing team to plan and execute marketing campaigns and promotions in partner stores.
• Monitor the impact of marketing initiatives on sales and adjust strategies accordingly.

Compliance and Standards:

• Ensure partner stores adhere to company standards, including visual merchandising, customer service, and operational procedures.
• Monitor regulatory compliance in all regions of operation.

Budget Management:

• Manage the retail department's budget, making sure resources are allocated effectively to meet business objectives.

Customer Experience:

• Focus on enhancing the customer experience in partner stores to build brand loyalty and reputation.
• Address customer feedback and complaints promptly.

Qualifications & Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field. A master's degree is a plus.
• 6 - 10 years work experience.
• Proven experience in retail management, including partner store management and team leadership.
• Experience in the mobile or telecommunications ecosystem
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong partner relationships.
• Knowledge of retail software and inventory management systems.