Head of Retail Banking at FairMoney

At FairMoney, we’re on a mission to revolutionize financial services in Africa and become the continent’s largest digital bank. We’re seeking a seasoned leader to drive the expansion of our Retail Banking division. As our Head of Retail Banking, you’ll play a pivotal role in driving user acquisition, engagement, and retention, propelling FairMoney to market leadership.

The ideal candidate will oversee the growth and profitability of retail consumer banking products (e.g., bank accounts, cards, savings, etc.). This includes developing and executing sales strategies to increase market share and working closely with our agency banking network (aggregators and agents), marketing, operations, and finance teams to ensure the success of the retail banking function.

Requirements

• Proven Track Record: Leadership experience in a consumer tech company (e.g., e-commerce, telecom). Fintech or financial services experience is a plus, especially in driving both digital and offline growth strategies.
• Strategic Thinking: A strategic mindset with the ability to formulate and execute business plans and growth strategies. P&L management experience is a strong plus.
• Analytical Skills: Strong analytical abilities, with the capacity to translate data into actionable insights.
• Proven Growth Track Record: Demonstrated success in scaling a business to market leadership, including executing annual sales and marketing plans.
• Offline Distribution Expertise: Experience in setting up and managing large offline distribution teams (500+ employees) to achieve growth objectives is essential.
• Leadership Skills: Proven ability to inspire and motivate teams to achieve ambitious goals.
• Passion for Innovation: A passion for leveraging technology to drive growth and improve customer experiences.

Key Responsibilities

• Strategic Leadership: Develop and execute a comprehensive strategy to achieve business objectives.
• Team Management: Build, lead, and inspire a high-performing team.
• Product Innovation: Collaborate with product teams to launch innovative features that enhance the user experience and drive growth.
• Data-Driven Decision-Making: Leverage data analytics to identify growth opportunities and optimize marketing campaigns.
• Cross-Functional Collaboration: Work closely with marketing, sales, and operations teams to ensure seamless execution of growth initiatives.
• Performance Optimization: Continuously monitor key performance indicators (KPIs) and implement strategies to improve acquisition, conversion rates, customer lifetime value, and other critical metrics.