Head of Operations at ImaliPay

About ImaliPay

ImaliPay is building the financial services infrastructure (BaaS) for Africa’s gig economy platforms and marketplaces. We are passionate about building solutions and tools (API led)  for the economies that make Africa tick.  We are a mission-driven team with teammates from a diverse set of backgrounds and countries. 

About the role

As the Head of Operations- Nigeria, you will oversee and manage the overall functions of the in-country operations division including service desk operations, compliance operations, business development operations and will work with various stakeholders to improve efficiency and effectiveness .

In addition to improving efficiency and effectiveness, you will innovate and find opportunities with the ultimate aim of  extending our in-country presence through expert cultivation of new, untapped business opportunities and relationships. You  will be trusted to dive right in, take the lead, use initiative, and help build ImaliPay Nigeria. .As a highly skilled Head of Operations, you will join and inspire a team of like-minded go-getters to achieve our company vision.

Ultimately, you will ensure that all business functions in Nigeria  are in line with our strategic goals.

Objectives of this role

• Manage both our existing sales pipeline and the development of new business opportunities

• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships

• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets

• Develop strategies and positions by analyzing new-venture integration

• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals

• Motivate the team, track performance, and report metrics

Responsibilities

• Monitor and evaluate industry trends and customer drivers, and meet regularly with other stakeholders to discuss strategy

• Manage proposal response process

• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate follow up discussions

• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company

• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals

• Maintain and share professional knowledge through education, networking, events, and presentations

Required skills and qualifications

• Minimum of 15 years progressive experience in business development, financial services, product management.

• Successful track record managing a team.

• Successful track record in B2B sales and negotiation

• Excellent verbal and written communication skills

• Ability to deliver presentations effectively

• Proficiency in data analysis, forecasting, and budgeting

• Proven ability to plan and manage resources

• Experience with CRM software 

• BSc in Business Management or relevant field