Head of Operations at DaySpring Consulting

Job Opening: Head of Operations

Our client – A Microfinance Bank on the Island (Lekki Phase 1 precisely) that provides a wide range of financial products and services to substantial and diversified clients is urgently sourcing for the role below:

Monthly Gross: N300,000 – N400,000

Gender: Preferably female for gender balance

Job Summary:

The Head of Operations will be responsible for establishing the core Banking Services function, procedures, and controls to deliver financial services in a way that is risk-reducing, effective, efficient & scalable, and customer-service oriented.

The Head of Banking Operations reports directly to the Managing Director and she is responsible for supporting the Business/front-end function by providing oversight for general back-office banking operations for the institution.

Responsibilities:

• Introduce and implement effective systems, policies, structures, and resources to support the growth of the institution and ensure adherence to the same;
• Serve as the Operations Lead for the MFB core banking system implementation, aligning system configuration with operational processes and policies
• Develop and manage a team of well-trained, focused, and motivated Banking Services staff;
• Manage centralized loan processing and account opening functions to ensure efficiency, quality, and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities.
• Define and implement new policies and procedures for Banking Services in support of product development/refinement or upon introduction of new technologies and delivery channels
• Analyze operational risks, procedures, workflow, and controls on an ongoing basis for continual

Job Requirements:

• First Degree or HND in Banking, Business Administration, Accounting, Finance, Economics, or other relevant fields.
• CIBN Microfinance Professional Certification will be an added advantage.
• At least 5 years in banking/finance/microfinance, with at least four years in the back office or operational roles.
• Proficient in MS Office Suite (especially Excel); experienced with Core Banking Systems and a good understanding of Information System issues and the role of IS in banking operations;