Head of Operations (Courier & Logistics) at Skynet Worldwide Express

Ideal Candidate must have worked as operation Manager/head of operation in a Courier/Logistics company

Responsibilities:

• Responsible for overall operational management and performance of Hub and delivery operations.
• Responsible for control and supervision of all operation managers
• Supervise Assignment of delivery to couriers according to schedules and route plans.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI & SLA of delivery & pickup commitment.
• Supervise staff to ensure that safety best practices are being followed while handling shipments.
• Train and develop industry best practices and SOPs to operations and customer service team members.
• To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
• To ensure costs are regularly reviewed against agreed budget targets.
• Formulate and execute the local strategy in order to deliver best express service to customers
• Develop policies and standard procedure for working process effectively and efficiency.
• Establish, maintains effective relationships with customers, and gains their trust and respect
• Build, keep engagement, motivation, management and leadership, and problem-solving.
• To ensure timely and accurate communication of information which affects service quality.

15.  Provide operations staff with guidance and support to cope with volume growth.

• To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
• To ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct.
• Reassign responsibilities based on change in volumes or geography.
• To motivate employees to achieve objectives and increase their job satisfaction.
• To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
• Maintain a dynamic and scalable customer service in which resources are managed effectively and efficiently
• Reports directly to the Executive Director