Head of Last Mile at Jumia Nigeria

Location: Benin City, Edo

Job Summary

• As a Head of Last Mile Delivery, you will be responsible for leading all downstream, delivery related operations across the country.
• Your performance would be measured on key parameters such as customer satisfaction, turnaround time, MIS reporting and last mile logistics costs.

Responsibilities

• Leading last mile deliveries of all cities in the country
• Enhancing the customer experience
• Headcount and Infrastructure planning
• Mentoring Delivery Centre Managers
• Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
• Working as a part of project teams to plan and implement new initiatives at Delivery Centres
• Responsible for creating and executing a world-class delivery experience.
• Be the champion for customer focus for our teams across the organization

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 4 - 10 years work experience.
• Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)
• Should have handled geographically dispersed teams
• Excellent management, communication and reporting skills
• Problem Solving and Handling stressful and complicated situations
• Leadership and Team Management skills.

Pay
Openly Negotiable.