At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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As the Head of CRM, you will be responsible for leading customer relationship strategy, overseeing lead management, service coordination, and ensuring all customer interactions, projects, and complaints are accurately captured and managed within the CRM system.
Responsibilities
Develop and execute the company-wide CRM strategy to support customer experience, service delivery, and data integrity
Oversee lead generation, qualification, tracking, and conversion in collaboration with sales and marketing teams
Ensure all customer inquiries, complaints, and service requests are logged, owned, and resolved through the CRM platform
Maintain accurate customer and project databases while generating management reports on CRM performance.
Requirements
Bachelor’s degree in Business Administration, Marketing, or a related field
Minimum of 5 years’ experience in CRM management, customer experience, and lead management
Strong hands-on experience with CRM platforms, data reporting, and process optimization
Proven leadership ability with strong analytical, communication, and stakeholder management skills.
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