Head of Communications at Hugo Technologies

ROLE OVERVIEW

• Hugo is seeking a Communications leader to conceptualize, develop and manage its internal communications strategy, in a remote-first environment that is rapidly scaling across Africa.
• The ideal candidate would be well-versed with global best practices on deploying and customizing communications methodologies, while possessing strong communication skills (both writing and editing), and be adept at carrying along a diverse set of audiences.
• We expect them to be strongly passionate about effective communications and how it can help Hugo in its "People is Product" value proposition.
• They would be able to put on both a strategic hat as well as getting their hands dirty, collaborating with leadership and internal stakeholders and have stellar organizational skills to manage multiple projects.
• Other valued qualities include attention to detail, an agile approach to project management, prioritization skills, and a willingness to take risks and think creatively.
• Their ambition should match Hugo's vision on ensuring our communication practices are on par with global standards.

KEY RESPONSIBILITIES

• Develop and implement Hugo's internal communications strategy to align with business goals and enhance internal audience engagement.
• Establish diverse communication channels to build effective two-way communication across a diverse set of stakeholders, within the community as well as the wider organization.
• Offer thought partnership and guidance to leadership and internal stakeholders.
• Develop and support employee engagement routines within brand guidelines, while also providing proactive/reactive messaging that optimizes stakeholder buy-in on company initiatives. Examples would include celebrating key company milestones and employee success stories on social media channels.
• Appreciate the nuances of a remote-first audience in Africa to customize effective and relevant communication strategies, with deliberate intent on crafting the right message across topics such as company strategy, priorities and key announcements.
• Ensure analysis and metrics are incorporated to measure the ongoing impact of communication initiatives and channels.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Communications, Social Science or Art related field.
• A minimum of 7+ years of proven experience in leading the communications program for a large organization
• Strong understanding of current trends and best practices in internal communication methodologies.
• A strong desire to produce excellent work leveraging their written and oral communications skills.
• Ability to drive consensus and conviction across a diverse set of stakeholders, including executive leadership.
• Ability to communicate complex concepts to diverse audiences in a clear and concise manner.
• Ability to plan, work calmly and maintain good judgment and execute on multiple projects simultaneously in an organized manner.

PREFERRED QUALIFICATIONS

• Professional designation in Marketing/Communications.
• Experience in public relations, journalism, branding and campaign management will be an advantage.
• Experience in the technology industry, especially in an environment prone to rapid scaling and evolution would be a plus.
• Experience leading internal communications across a globally distributed remote workforce.
• Knowledge of communication engagement metrics, analytics and measurement techniques.