Head of Business Development, Exams at British Council

Pay Band: 7
Contract Type: Indefinite Contract
Interviews: Week commencing 13th December

Role Purpose

• The purpose of this role is to develop and deliver the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy. The post holder will work with other British Council colleagues to leverage opportunities and create value.
• This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, ensuring excellent B2B Customer Service and overseeing quality of B2C customer experience.

Main Opportunities / Challenges for this Role

• Operating and embedding the business development and account management function under the global exams Sales, Marketing and Operations Planning model (SMOP) across a large country, developing new ways of working across the function, coaching and developing large teams.
• Adding value to key accounts in a competitive environment.
• Motivating and driving team performance.  Upholding customer service culture.
• Working in a complex and challenging setting through a high period of change delivering on stretching surplus, income and volume targets across all exams products.
• Adapting processes and delivering business results during recovery period due to Covid global pandemic.
• Working within statutory and compliance standards.

Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:

• Relevant work experience in a Business Development Manager role
• Significant experience of managing a large team and managing staff performance
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward 
• Demonstrated analytical ability and commercial acumen

Desirable Experience

• University Degree in any subject or qualification in a relevant field
• Business development experience in the English & Exams sector
• Experience working in exams.

Requirements

• All applicants should have a pre-existing legal status to live and work in Nigeria. The British Council will not facilitate/sponsor visa applications and work permits.

Remuneration
N13,410,959 per annum