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  • Posted: Nov 23, 2021
    Deadline: Not specified
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  • The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosper...
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    Head of Business Development, Exams

    Pay Band: 7
    Contract Type: Indefinite Contract
    Interviews: Week commencing 13th December

    Role Purpose

    • The purpose of this role is to develop and deliver the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy. The post holder will work with other British Council colleagues to leverage opportunities and create value.
    • This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, ensuring excellent B2B Customer Service and overseeing quality of B2C customer experience.

    Main Opportunities / Challenges for this Role

    • Operating and embedding the business development and account management function under the global exams Sales, Marketing and Operations Planning model (SMOP) across a large country, developing new ways of working across the function, coaching and developing large teams.
    • Adding value to key accounts in a competitive environment.
    • Motivating and driving team performance.  Upholding customer service culture.
    • Working in a complex and challenging setting through a high period of change delivering on stretching surplus, income and volume targets across all exams products.
    • Adapting processes and delivering business results during recovery period due to Covid global pandemic.
    • Working within statutory and compliance standards.

    Role Specific Knowledge and Experience
    The main essential knowledge and experience points that we are looking for you to evidence are:

    • Relevant work experience in a Business Development Manager role
    • Significant experience of managing a large team and managing staff performance
    • Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
    • Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them
    • Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward 
    • Demonstrated analytical ability and commercial acumen

    Desirable Experience

    • University Degree in any subject or qualification in a relevant field
    • Business development experience in the English & Exams sector
    • Experience working in exams.

    Requirements

    • All applicants should have a pre-existing legal status to live and work in Nigeria. The British Council will not facilitate/sponsor visa applications and work permits.

    Remuneration
    N13,410,959 per annum

    Method of Application

    Interested and qualified? Go to British Council on careers.britishcouncil.org to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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