First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Supervise the activities of non-financial transaction Unit.
Establish good customer relations by always maintaining a customer friendly disposition
Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
Modify transactions above subordinates' limit
Oversee the setup of standing order instructions
Verify transactions initiated by subordinates.
Handle probate account enquiries in accordance with customer mandate and relevant law / ensure that deceased customer's account is debit freeze once the probate enquiry is issued.
Oversee/approve/sign all Bankers confirmation and letters of references requests.
Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure
KYC compliance / full documentation / approved deferrals are in place and sign off account opening forms.
Ensure all closed accounts are recorded in the closed account's register, called over and stored appropriately
Oversee the processing of Customers' Cheque, Card requests, Alert and Online banking
services including ultimate delivery to the customer.
Ensure safe custody of processed debit cards and issuance of customer's selectable PIN.
Document Control
JOB REQUIREMENTS
Education
Minimum Education: First Degree in any discipline
Experience
Minimum experience – Four years relevant working experience
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