Head, Non-Financial Transactions- South at First Bank

DUTIES & RESPONSIBILITIES

• Supervise the activities of non-financial transaction Unit.
• Establish good customer relations by always maintaining a customer friendly disposition
• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
• Modify transactions above subordinates' limit
• Oversee the setup of standing order instructions
• Verify transactions initiated by subordinates.
• Handle probate account enquiries in accordance with customer mandate and relevant law / ensure that deceased customer's account is debit freeze once the probate enquiry is  issued.
• Oversee/approve/sign all Bankers confirmation and letters of references requests.
• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure 
• KYC compliance / full documentation / approved deferrals are in place and sign off account opening forms.
• Ensure all closed accounts are recorded in the closed account's register, called over and  stored appropriately
• Oversee the processing of Customers' Cheque, Card requests, Alert and Online banking 
• services including ultimate delivery to the customer.
• Ensure safe custody of processed debit cards and issuance of customer's selectable PIN.
• Document Control 

JOB REQUIREMENTS 

Education 

• Minimum Education: First Degree in any discipline 

Experience 

• Minimum experience – Four years relevant working experience