Head, Membership & Experience at Service Arts and Hospitality Academy (SAHA Africa)

• We are looking for a commercially minded, highly organised, and emotionally intelligent professional to manage our members’ experience, with a strong understanding of what makes a private members’ club truly distinct. Experience in premium client service, relationship management, or banking sales would be a strong advantage.

Responsibilities

• Membership Acquisition and revenue growth
• Membership Experience & concierge operations
• Events & programming
• Membership communication & marketing support
• Administration and reporting

Requirements

• 6+ years of professional experience in hospitality, luxury hospitality, private clubs, premium lifestyle brands, or banking sales/relationship management.
• A demonstrated track record in membership sales, client acquisition, commercial growth, or high-value relationship sales.
• Experience coordinating events or curated member experiences.
• Excellent written and verbal communication skills.
• Comfort with CRM tools.