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  • Posted: Feb 27, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Talenture is the parent company for a select number of multi brand HR solution providers. The services offered by our brands fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Talenture is responsible for the mid as well as back office and infrastructure ...
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    Head Customer Relationship Management

    Job Objective:

    • To provide leadership and subject matter expertise in relation to the CRM platform, Microsoft Dynamics 365, across the enterprise.
    • This encompasses the provision of appropriate processes, systems, technical support, and governance thereby driving excellence across key elements of service delivery to customers of the Bank, ranging from performance to accountability.


    • Lead the team in the formulation of CRM strategies and programs and ensure that they stay aligned with the business’s overall objectives.
    • Lead the entire CRM Team in project deployment, user support, system support, user administration and training.
    • Identify continuous improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
    • Serve as the liaison between the business and technical teams in executing the bank’s CRM strategy. design, implement and support sales solution for the automation of sales processes in the bank.
    • Champion Bank wide CRM adoption efforts, in partnership with other SBU leadership, through collaboration on developed strategic initiatives.
    • Render, timely, periodic Executive Management reports, highlight insights and make recommendations of actions to improve outcomes
    • Coordinate collaborative CRM activities with other teams and departments in the Bank.
    • Lead change management efforts as frequently as system enhancements are deployed.


    This role requires that the job holder must:

    • Provide the best possible solution to problem solving or decision-making by conscientiously testing, examining facts, trying different alternatives and careful   strategic planning
    • Evaluate situations, calculate and reduce risk, justify and defend accuracy, give reasons for views and generally provide shrewd  judgment in any situation
    • Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate her findings and implement action to resolve the problem.

    Educational Qualification: 

    • First degree in relevant discipline.
    • Professional certification in Microsoft Dynamics


    • Minimum of 6 years’ experience in a similar role, within the Banking and Financial Services sector

    Method of Application

    Interested and qualified? Go to Talenture on to apply

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