Guest Relations Officer at Corinthia Villa Hotel

Job Description

• Welcome guests to our hotel with a pleasing smile.
• Review arrival lists and records.
• Receive and take care of special guests.
• Answer the inquiries of clients on a timely basis.
• Assist the other staff members in preparing welcome folders for the guests.
• Give the required information about different areas of our hotel to the guests.
• Promote the services provided by our hotel.
• Foresee the needs of guests and ensure clients are satisfied with our service while residing at our hotel.
• Build a long term association with the guests.
• Help clients with various tasks like arranging transport, providing supplies, etc.
• Address grievances issues and inform Guest Relations Manager as and when required.
• Record all necessary data and information in the designated registers everyday.
• Comply with health and safety standards (OSHS).