Guest Experience Hostess at Hilton Worldwide

About the Job

• Picture yourself brightening someone’s day.
• When you join our Hotels team, that’s exactly what you’ll do every time you come to work! 
• As a Hostess you are responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. 
• To assist in all ways to provide the highest degree of guest satisfaction – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• As a Hostess, you are responsible for delivering a warm, welcoming, and seamless arrival experience for guests, ensuring efficient seating, accurate communication, and service excellence at all times. 
• You will also be required to demonstrate strong coordination with the Food & Beverage team and uphold Hilton standards.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Welcome guests upon arrival, acknowledge reservations, and escort them to tables
• Provide accurate wait-time estimates and manage guest expectations during busy periods
• Ensure guests feel recognized, valued, and engaged throughout their experience
• Handle guest complaints or concerns professionally and escalate when necessary
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the bar's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

Requirements

• Minimum of HND / BS.c
• Experience in Food and Beverage/ Guest Experience department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations.

What It Takes to Make the Stay:

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Positive attitude
• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Ability to work under pressure in a fast-paced environment
• Conflict resolution and problem-solving skills
• Time management and prioritization skills
• Emotional intelligence and cultural sensitivity
• Professional telephone etiquette.