Group Head, Digital Commerce at Interswitch

Job Purpose
To drive the growth strategy of the Digital Commerce division through:

• Market Development - Identifying, targeting, and developing new and untapped markets;
• Channel development - Enriching the touchpoints clients and their consumers will use to engage the services offered.
• Product Development - Ideating new products and product extensions primarily using platform ecosystems
• To achieve revenue growth, business profitability, customer growth, and Africa-focused geographic expansion.

Key Responsibilities

• Develop and implement the Digital Commerce business growth and sales strategy.
• Develop new revenue lines across geographies and products.
• Develop and manage new initiatives for defending, diversifying, and growing the Digital Commerce business.
• Manage client and customer relationships, by using account teams to ensure customer satisfaction and loyalty.
• Drive the ideation, design, and deployment of new Digital Commerce products – Value Added Services products and API Marketplace products.
• Work with the Finance teams to set and manage revenue budgets for the Digital Commerce business.
• Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organization.
• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
• Set short, medium, and long-term objectives and take responsibility for implementing and coordinating performance management systems for a substantial department within the organization.

Key Performance Metrics
Financial:

• Grow revenue.
• Diversify revenue.

Customer:

• Grow active customers.
• Drive customer satisfaction.
• Drive key partnerships.

Internal Process:

• Drive new Product Development.
• Internal and Regulatory Compliance.

Learning & Growth:

• Team knowledge.

Education and Experience
Academic Qualification(s):

• Good First Degree (preferably in a Technology related discipline).

Professional Qualification(s):

• Possession of additional professional qualifications in business will be an advantage.

Experience (Number of relevant years):

• 10 years of experience in the financial technology industry.
• 5 years of experience and a good understanding of consumer payments covering all or at least two of Telecommunications (Airtime and Data) Account to Account / P2P Transfers, and Bill Payments (Utilities, Education, Betting, Entertainment, and similar industries).
• In-depth understanding of payments.
• An understanding of the Interswitch Products and business is an added advantage.