Graduate Customer Support Internship Programme at Whogohost

Job Description

• Are you a smart, self-driven, fresh graduate with panache for learning opportunities on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!
• We are offering an opportunity to intern with Whogohost, where you get training opportunities and you join our Customer Support team to learn as you solve other people’s problems. If you choose to intern with us, we will take you on the journey to develop your technical and professional skills with intense training.

Responsibilities

• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of basic technical and non-technical issues customers havewith their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
• Provide front-line support for level one escalation via telephone/email support to customers for their queries
• Send reminders to customers through call/email for renewal.
• Recommendpotential products or services to management by collecting customer information and analyzing customer needs.

Requirements

• Interested candidates should possess an OND / HND / Bachelor's Degree.

Why Join the Graduate Internship Program?
If you are wondering, the below are reasons why you should join our team:

• Salary: N50,000 Monthly.
• We operate a family work culture where you will be loved
• There is an opportunity for career advancement - if your performance meets and exceeds required standard
• We have a flexible and fun work environment
• Training and personal development opportunities
• Medical care with a leading provider
• You will meet and work with professionals in diverse fields
• A monthly allowance will be provided periodically for you to work remotely
• And lots more!