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For those who work in the textile industry, local tailors, rug makers, bike mechanics, weavers, artisans, and anyone who needs to see up close for their profession, the loss of near vision during prime working years can affect their ability to earn a living and support a family. VisionSpring was founded on a very basic principle: "If you can’t see, you...
The person in this role has an important role in championing the importance of program quality and client experience. They will be responsible for capacity building of the team through training and on-the-job supervision, regular discussions, and feedback, such that teams can constantly adapt and relentlessly improve. This person will act as a bridge between the on-field action and the documented protocols and suggest changes as per the market requirements.
The Global Lead collaborates with country quality and customer experience leads and VAP team members across programs and promotes the adoption of best practices. The Global Lead is a member of VisionSpring's Global Program Office and reports to the Global Senior Lead of Program Experience & Quality (based in India).
About you
What you'll do
Harmonization of approaches
Key areas of Quality Assurance:
Innovation
Capacity building and support
As quality assurance and client experience is a domain that is constantly evolving, you will be flexible to adapt potentially additional tasks in line with the overall goal of ensuring quality assurance and client experience.
Requirements
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