Global Delivery Manager (Management Systems) at Procept Associates Professional Services Limited

Job Description

Management Systems Standards Delivery and Certification:

• Assessment and implementation of client’s ISO standards (e.g., ISO 9001, ISO 27001, ISO 45001, ISO 14001) and other relevant regulatory requirements.
• Coordination of client’s certification to international standards by external certification bodies
• Assessment and implementation of Central Bank IT Standards Blueprint and other regulatory requirements by the central banks of other African countries
• Audit of entities assigned by Central Bank of Nigeria to the company
• Remediation of the non-conformities for these entities
• Maintaining Procept’s management system standards in accordance with the following ISO standards: ISO 9001, ISO 22301, ISO 27001 and ISO 45001.
• Other strategic work relating to management system standards

Strategic Planning and Delivery:

• Lead the annual strategic planning process for Management Systems Department
• Establish strategic priorities for Management Systems Department based on the company’s strategic priorities
• Deliver strategic priorities for Management Systems Department in accordance with the company’s strategic priorities
• Oversee the execution of client’s large-scale projects, ensuring they are delivered on time, within scope, and budget.
• Continuously improve operational workflows, enhancing efficiency and effectiveness across teams.

Stakeholder & Client Engagement:

• Act as the primary interface for management system clients
• Identify and pursue opportunities from existing client engagements
• Identify and qualify leads for management systems and other professional services (consulting and training)
• Provide expert guidance on best practices for management system integration and optimization.
• Lead stakeholder engagement initiatives, ensuring transparency and effective communication on project progress.

Team Leadership & Development:

• Lead a global team of project managers, consultants, and quality assurance specialists, fostering a culture of excellence.
• Develop training programs to ensure teams are equipped with the latest knowledge on management systems and compliance standards.
• Mentor and coach teams to enhance performance and drive operational success.

Financial & Compliance Oversight:

• Develop and manage budgets for management systems department, ensuring cost efficiency.
• Ensure compliance with local and international regulations related to management systems standards.
• Monitor and report on financial and operational performance, providing insights for continuous improvement.

Performance Monitoring & Reporting:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of management system implementations.
• Provide regular reports to executive leadership, offering insights and recommendations for continuous improvement.
• Leverage data analytics and business intelligence tools to drive decision-making.

Qualifications

• Bachelor and/or master’s degree in computer science, Information Technology, Business Administration, Management, Engineering, or a related field.
• 5+ years of experience in global project management, management systems implementation, and/or CBN’s IT standards blueprint.
• Certified Lead Auditor or Implementer for ISO 9001, ISO 20000-1, ISO 22301, 27001, or other management system standards.
• Certified Lead Implementer in CBN’s IT standards blueprint
• Strong knowledge of ISO standards, compliance frameworks, and risk management methodologies.
• Experience working in consulting, professional services, or multinational corporations.
• Proven expertise in process improvement, quality assurance, and business process outsourcing (BPO).
• Proficiency in project management tools (e.g., MS Project, Zoho, JIRA, SAP, or similar platforms).
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, multicultural environment and manage projects across different time zones.
• Knowledge of AI-driven automation and digital transformation in management systems.