General Manager at ECLAT HR Consulting

Responsibilities

The ideal candidate will (but is not limited to):

• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, Sales, and Maintenance.
• Supervise inventory, procurement, and supply chain to minimize costs and maximize efficiency without compromising quality.
• Lead, inspire, and motivate a high-performing team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Develop and implement strategic plans aligned with the establishment\'s vision and business objectives.
• Recruit, train, mentor, and conduct regular performance reviews, providing constructive feedback and identifying professional development opportunities.
• Promote a positive, inclusive, and collaborative work environment that encourages teamwork and staff retention.
• Ensure high levels of guest satisfaction, loyalty, and retention by championing a guest-centric service philosophy across all departments.
• Oversee the implementation of superior service standards and proactively address guest feedback and issues for prompt and effective resolution.
• Regularly interact with guests to gather insights, build relationships, and enhance their overall experience.
• Develop and implement comprehensive strategies to drive revenue growth, increase occupancy/sales, and optimize pricing across all services and offerings.
• Manage budgets, forecasts, and financial reports, analyzing data to identify trends, control expenses, and maximize profitability.
• Work closely with the sales and marketing teams to develop and execute innovative strategies that enhance market share and achieve financial targets.
• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless workflow and efficiency.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.
• Collaborate with the marketing and sales teams to develop compelling promotional campaigns, packages, and outreach programs.
• Ensure the effective positioning of the establishment in the market to attract target clientele and maximize visibility.
• Analyze market trends and competitor activities to identify new business opportunities and refine sales strategies.
• Ensure strict adherence to all health, safety, sanitation regulations, and other local, state, and federal guidelines governing the hospitality industry.
• Develop and implement robust emergency procedures and ensure staff are thoroughly trained and prepared for all contingencies.
• Maintain all necessary licenses, permits, and certifications, ensuring the establishment operates within legal frameworks at all times.
• Monitor service quality and guest satisfaction metrics, proactively addressing feedback and implementing improvements to enhance the guest experience.

Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.

• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.

Requirement

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (required). Master’s degree (MBA) (preferred).
• Professional certifications in hotel management, revenue management, or food & beverage operations are an added advantage.
• Minimum of 8 years of progressive experience in hospitality management, including 5+ years in a senior leadership role such as General Manager or Operations Manager.
• Proven track record of success in driving financial performance, improving operational efficiency, and enhancing guest satisfaction in a competitive hospitality environment.
• Strong understanding of all hotel and restaurant operations, including Food & Beverage (F&B), Front Office, Housekeeping, Sales, and Maintenance.
• Demonstrated experience working in international-standard hospitality properties or equivalent globally recognized brands.
• Prior experience working in or possessing in-depth knowledge of the Abuja hospitality and business market is essential.
• Exceptional leadership, communication, interpersonal, and problem-solving skills with the ability to inspire, manage, and develop diverse teams.
• High proficiency in hospitality management systems (e.g., PMS, POS, CRM) and advanced use of the Microsoft Office Suite, leveraging technology to streamline operations and enhance guest and financial management.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays, based on the operational demands of the business.

Required Competencies

• Demonstrates unwavering commitment to upholding brand standards, enforcing procedures, and ensuring team accountability through structured systems and regular audits.
• Leads by example with strong interpersonal skills, builds high-performing, multi-functional teams, and drives a culture of motivation, accountability, and continuous development.
• Identifies and seizes revenue-generating opportunities through strategic sales planning, partnerships, corporate outreach, and collaboration with marketing and F&B teams.
• Translates business goals into actionable strategies, regularly evaluates market trends and internal data, and makes informed decisions that drive long-term growth.
• Oversees all hotel and restaurant operations front office, housekeeping, kitchen, F&B, and maintenance to ensure daily efficiency, guest satisfaction, and service quality.
• Manages financial performance through effective budgeting, cost control, revenue forecasting, and strategic decision-making based on real-time financial data.
• Passionate about delivering exceptional service and creating memorable guest experiences through training, innovation, and a guest-first culture.
• Demonstrates calm and proactive leadership during crises, implements contingency plans, and ensures minimal disruption to guest services and operations.
• Ensures adherence to all health, hygiene, and regulatory standards, and creates a safe, compliant environment for guests, staff, and partners.
• Identifies skill gaps, delivers targeted staff development programs, and cultivates a continuous learning culture aligned with brand standards and service excellence.
• Builds strong relationships with guests, staff, vendors, and business partners to foster trust, collaboration, and positive brand perception.
• Communicates clearly and effectively across all stakeholder levels, consistently representing the brand’s values and vision in public and professional settings.
• Analyzes complex situations with clarity, identifies opportunities, and implements timely, effective solutions with confidence and accountability.
• Maintains the highest ethical standards, demonstrates reliability and resilience, and thrives in fast-paced, dynamic environments while adapting to changing demands.