General Manager at Crisppearl Limited

Key Role & Responsibilities

• Oversee the development and implementation of strategic plans.
• Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all outlets.
• Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets.
• Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices.
• Oversee the development and continuous update of a customer relationship management tool to prompt effective response to customer needs.
• Oversee and ensure full adherence to agreed recipe, menu/meal plans.
• Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures.
• Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central store and all outlets.
• Oversee the preparation of annual budgets and monitor implementation.
• Develop, implement and maintain necessary controls.
• Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials.

Other Duties:

• Other duties that may be assigned.

Qualifications and Experience

• First Degree in Food Science & Technology, Catering or related fields.
• A post graduate degree and relevant certifications in Hotel Administration/Management or any related degree from a reputable university.
• Minimum of fifteen (15) years relevant work experience of which at least five (5) years must have been at a senior management level within a corporate catering/foods services.
• Fluency in English is essential, with superior oral and written communication skills.