Fullstack Integrated Cloud Customer Support Software Engineer at eMedicStore

Job Overview:

• We are seeking a Fullstack Integrated Cloud Customer Support Software Engineer to join our dynamic team at eMedic Technologies Inc.
• This role involves supporting customers by troubleshooting, diagnosing, and resolving issues with our full-stack applications and cloud infrastructure.
• The ideal candidate will have a strong technical background in cloud-based solutions, excellent problem-solving skills, and a customer-centric approach.

Responsibilities and Duties:

• Provide technical support to customers, resolving issues related to our full-stack applications and cloud infrastructure.
• Troubleshoot and debug software issues, ensuring timely resolution and minimal disruption to customers.
• Collaborate with front-end and back-end developers to understand and resolve complex issues.
• Maintain and improve the functionality of our cloud applications.
• Assist in the deployment of updates and fixes to the cloud infrastructure.
• Ensure cross-platform compatibility and optimize applications for maximum speed and scalability.
• Monitor system performance and application analytics to identify and address potential issues proactively.
• Document technical issues and solutions, maintaining an updated knowledge base for internal and customer use.
• Participate in code reviews and provide feedback to enhance the quality of our software solutions.
• Ensure compliance with healthcare regulations concerning data and privacy.
• Provide training and guidance to junior support staff and customers as needed.

Qualifications and Skills:

• Degree in Computer Science, Engineering, or a related field.
• Proficiency with fundamental front-end languages and frameworks such as HTML, CSS, and JavaScript; experience with React, Material UI is a plus.
• Strong experience with backend and server-side languages such as JavaScript (Node.js), Java, Python, .NET, or PHP.
• Familiarity with database technologies such as PostgreSQL, MySQL, Microsoft SQL Server, MongoDB etc.
• Experience with multiple cloud platforms and multi cloud integrations and deployments (AWS, Azure, Google Cloud, Digital Ocean, Alibaba, Oracle).
• Understanding of security practices and data protection.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.
• Ability to work independently and manage multiple tasks effectively.