Front Office Supervisor at Hotel Capitol

Job description

• You oversee the daily operations of a front desk team, ensuring smooth and efficient service for guests or clients. You manage staff, handle guest interactions, and maintain a welcoming environment. Your role majorly often involves supervising, training, and performance management of front desk personnel, as well as handling guest inquiries, complaints, and special requests.

REQUIREMENTS AND SKILLS

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor’s degree in Hospitality Management or a related field is a plus