Front Office Supervisor at Greywood Hotels and Apartments

Summary

• We are seeking a professional and guest-focused Front Office Supervisor to oversee the daily operations of our hotel’s front desk.
• The ideal candidate will ensure smooth check-in/check-out procedures, provide excellent customer service, and supervise the front office team to deliver a warm and welcoming experience for all guests.

Key Responsibilities

• Supervise daily front office operations, including guest check-in, check-out, reservations, and inquiries.
• Ensure excellent guest service by handling complaints, requests, and special needs promptly and professionally.
• Train, schedule, and motivate front office staff to maintain a high standard of service.
• Monitor room availability, manage reservations, and coordinate with housekeeping and other departments to ensure guest readiness.
• Maintain accurate records of guest accounts, payments, and front desk reports.
• Implement and enforce hotel policies, procedures, and safety standards.
• Ensure front office equipment (computers, phones, POS systems) is functioning properly and report any issues to management.
• Assist with staff performance evaluations and recommend improvements when needed.
• Prepare and submit daily, weekly, and monthly front office reports as required by management.
• Act as the point of contact for VIP guests, groups, and special events when required.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 1 - 2 years work experience.