Front Office Manager at Starcare International Hospital

About the Job:

• Starcare International Hospital is looking for a professional, organized, and compassionate Front Office Manager to lead our front desk operations and ensure a welcoming, seamless experience for every patient and visitor. The ideal candidate should possess excellent communication skills, an eye for detail, and the ability to manage a team with empathy and efficiency in a hospital setting.

Key Responsibilities:

• Supervise all front office staff, including receptionists, cashiers, and patient coordinators.
• Ensure smooth patient registration, admission, discharge, and billing processes.
• Oversee appointment scheduling, telephone etiquette, and walk-in patient management.
• Monitor patient flow and reduce waiting times through effective coordination.
• Handle patient feedback, complaints, and concerns promptly and professionally.
• Maintain high standards of cleanliness, ambiance, and hospitality in the reception area.
• Ensure accurate documentation and adherence to hospital policies and regulatory standards.
• Train and motivate front desk staff for excellence in customer service.

Skills & Experience Required:

Essential:

• Bachelor’s degree in Hospital Administration, Hospitality, Business, or related field.
• Minimum 3–5 years of front office or guest relations experience, preferably in a hospital or healthcare setting.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Proficiency in using hospital management software and MS Office tools.
• Exceptional organizational and multitasking abilities.

Desirable:

• Certification in Customer Service or Healthcare Administration.
• Experience in managing VIP or international patient services.
• Ability to speak multiple languages is an advantage.
• Familiarity with Nigerian healthcare protocols and patient service standards