Front Office Manager at Juremi Group

Be informed only candidates with actual hospitality Front Office Managerial experience with required number of years are advised to apply for this role.

Key Responsibilities:

Guest Services Management:

• Supervise and manage the daily operations of the front desk, concierge, and guest services team.
• Ensure that guests receive a warm welcome and are provided with prompt and efficient service.
• Handle guest complaints and issues, resolving them in a timely and professional manner.
• Maintain a high level of guest satisfaction by regularly interacting with guests and addressing their needs.

Team Leadership and Development:

• Recruit, train, and mentor front office staff, including front desk agents, concierge, and bell staff.
• Conduct performance evaluations and provide ongoing feedback to team members.
• Foster a positive and collaborative work environment, encouraging teamwork and professional growth.

Operational Management:

• Oversee the check-in and check-out processes, ensuring efficiency and accuracy.
• Monitor and manage room inventory, ensuring optimal occupancy and room rates.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Implement and maintain front office procedures and policies to ensure smooth operations.

Financial Management:

• Manage the front office budget, including staffing, supplies, and operational expenses.
• Monitor and report on financial performance, including room revenue and occupancy rates.
• Implement cost control measures while maintaining high service standards.

Sales and Marketing:

• Collaborate with the sales and marketing team to promote the hotel and its services.
• Assist in developing and implementing promotional strategies to increase bookings and revenue.
• Participate in local events and networking opportunities to enhance the hotel’s visibility and reputation.        

Technology and Systems Management:

• Ensure the front office systems, including the property management system (PMS), are operating efficiently.
• Train staff on the use of front office technology and systems.
• Stay updated on industry trends and advancements in front office operations.

Reporting and Analysis:

• Prepare and present regular reports on front office performance, guest feedback, and operational issues.
• Analyze data to identify trends and areas for improvement.
• Develop and implement action plans based on analysis to enhance guest satisfaction and operational efficiency.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in front office operations within the hospitality industry, with at least 3 years in a managerial role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency in property management systems (PMS) and front office software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and problem-solving abilities.
• High level of professionalism and integrity.